TotalDesk – Helpdesk, Live Chat, Knowledge Base & Ticket System v1.7.31
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Ticket System
- 3 Differnt New Tickt Forms
- Inbox Fetching
- 2 Roles: Agent & Reporter
- My Tickets Page
- Set default values for new tickets
- Set own ticket Status
- Set custom ticket Types
- Set custom ticket Project / Systems
- Attachment Support
- Inform Agents in Notifications
- HTML WYSIWIG Comment Form
- Saved replies
- Logging / History system
- XLS export
- Reporters & Agents can reply to Email
- Ticket Overview (assigned to, status in colors)
- Set Inbox Archieve Folder
Notifications
- Email Notifications
- Desktop Notifications
- Slack Notifications
- Notify when a ticket has been created
- Notify when someone replied
- Notify when a status has changed
- Notify when an agent has ben assigned
Livechat
- Start a chat with a new subject (new ticket)
- Enter a chat with a given ticket ID
- Send a message (new ticket) when no agent is online
- Every chat conversation will be saved
Knowledge Base
- Create a FAQ based on a ticket
- Group FAQs into topics
- Set custom Icons for Topics
- Live search for FAQs
- Track FAQ views
- 3 Built in widgets
- Order FAQs by View / Popularity
- 2 Layouts (boxed, list)
Reports
- Tickets By Agent
- Tickets By Status
- Tickets By Type
- Tickets By System
- Tickets By Year
- Tickets By Month
- Tickets By Year & Month
Integrations
- WooCommerce
- Envato
- Slack
Well Documentented